Cookie Policy
Scope
The following Dictionary Services are covered by this cookie policy:
- Ordbogen.com
- Lemma.com
- Educas.com
- Grammatip.com
- Other Dictionary Products, e.g. Write Assistant, apps, etc.
The legal affiliation of the Dictionary Services is: Ordbogen A/S, Educas Aps and Lemma ApS. All registered at the address Billedskærervej 8, 5230 Odense M, Denmark.
The legal entities are collectively referred to as the "Dictionary Group".
Cookies
A cookie is a small file that we store in your browser (Internet Explorer, Safari, Google Chrome, etc.) when you visit our Dictionary Services. Using this file, our systems are able to recognise your computer from your previous visits to our Dictionary Services.
Some cookies are deleted when you close your browser, while others have a longer lifespan, but most importantly, we have no way of identifying who you are, where you live, how old you are, etc. – in most cases, the cookie is completely anonymous. However, you have the option of letting your browser automatically fill out web forms with personal information, and this is information that is stored with you alone.
Cookies help us deliver an enhanced user experience through our Dictionary Services. Some features depend on cookies so you cannot expect to get the full user experience if you disable cookies. The Dictionary Service, for instance, uses a cookie to identify your account or settings with us and to send you back to where you were when you left the service.
About cookies in general
Technical cookies
Technical cookies are necessary for the vast majority of websites to function as they should. Among other things, they ensure that you remain logged onto the website you are visiting when using, e.g., the Dictionary Services. Technical cookies are used, e.g., when logging in with a username and password or via Unilogin. Technical cookies have no bearing on your privacy as they do not record personal information.
Statistics cookies
Statistics cookies are used to optimise the design, user-friendliness and efficiency of a website.
The information gathered is included, for example, in analysing which information is most popular on the site and should therefore be easy to find to improve user-friendliness. Statistics cookies can also be used to collect visitor statistics through a simple count of the number of visits to a website.
Statistics cookies are usually of little to no significance to your privacy, but we are required to inform you about it and ask for your consent when using statistics cookies unless the data is anonymised.
Personalised cookiesPersonalised cookies gather information by following us around a website where they collect our digital footprints. They are therefore also called "tracking cookies". They do not gather information about your activities for marketing purposes.
Personalised cookies are used to provide you with more targeted and relevant content, for example in the form of suggested words, information and dictionary entries. Other users will see other content. The content is selected on the basis of the information that personalised cookies have collected about your searches and interests. Personalised cookies should therefore be seen as a service when you move around the Dictionary Services. We must obtain your consent when collecting information using cookies to create personalised content.
Marketing cookiesWhen cookies are used commercially to target ads to you, they are called marketing cookies.
Marketing cookies gather information when you follow us on our different websites, in the same way that personalised cookies do. Marketing cookies are therefore also "tracking cookies". The information collected is used to create an overview of your interests, habits and activities to show you relevant ads for things you have previously looked at.
We must inform and obtain your consent when using marketing cookies.
Deleting and blocking cookies
You can delete and block the use of cookies through your browser settings. You can find guides on how to do this on websites like this one: https://kb.iu.edu/d/ahic.
The Dictionary Group's use of cookies
The Dictionary Group uses technical cookies and statistics cookies. As mentioned, technical cookies do not require separate consent.
Statistics cookies are only used in relation to third-party products, cf. the following sections.
Third party products
The Dictionary Group uses the following third-party products:
- Google Analytics
- Trustpilot
Google Analytics
Google Analytics is a free web analytics tool that generates detailed statistics about user behaviour on websites, e.g., we can see which pages users start on and how long they stay on a webpage. Where did the users come from, and what keywords did they use to find the site? This allows us to optimise our efforts in relation to receiving traffic and see which keywords should be optimised. To learn more about Google Analytics, visit this website: https://www.google.com/intl/en/analytics/.
Google Analytics is IP anonymised by the Dictionary Group, so it is not possible to identify the person(s) using the Dictionary Services.
We use Google Analytics, but as we have disabled anonymisation and advertising, we do not have to ask for your consent.
Social media
The Dictionary Group uses the following social media:
- Facebook
- LinkedIn
- Instagram
- Youtube
Common to them all is that we do not use cookies and/or Pixels to collect personal information, including tracking your movements on the media.
Contact Ordbogen
If you have any questions or comments about this cookie policy, please contact Ordbogen via telephone +49 40 2999 9082, email support@lemma.com or our website https://www.lemma.com/support.
Privacy Policy
This privacy policy contains an explanation of how we process the personal data we gather from you when you use our websites, apps, platforms and services – collectively referred to as our “Dictionary Services”.
Scope of this privacy policy
The following Dictionary Services are subject to this privacy policy:
- Ordbogen.com
- Lemma.com
- Educas.com
- Grammatip.com
- Careers.ordbogen.com
- All other Ordbogen products, e.g. Write Assistant, apps, etc.
The user groups are: business, private and institutional users.
The legal afiliation of the Dictionary Services is: Ordbogen A/S, Educas ApS and Lemma ApS. All registered to the address: Billedskærervej, 5230 Odense M, Denmark.
The legal entities are collectively referred to as the “Dictionary Group”.
Information gathered
We gather your personal information when you sign up and/or use the services.
On sign-up, you will be asked to state various personal information necessary for us to set up your account and offer you our services. The amount of information will vary depending on the service – but we only ask for the information necessary to use that specific service for its specific purpose.
If you have signed up through the UNI-Login system, we gather the information necessary for the use of our services, which will only happen by express agreement (“Dataaftale”, Data Processing Agreement) with the institution you are associated with.
When you use our services, or if you have previously been signed up for the services, we gather and process personal data on your use of such services to improve your overall experience.
Personal information
The information that you provide us with can be used to identify you personally, e.g. name, job title, email address, school, school class, telephone number and UNI-Login. Your personal details are processed for the following purposes:
- To confirm your identity and to help identify users.
- Your email address may, e.g., serve as your user name when you log in to your account and open Dictionary Services.
- We may use your mobile telephone number to confirm your identity and make it easier for you to access your account if you forget your password.
- Your UNI-Login for the services Ordbogen.com, Educas.com and Grammatip.com.
- To send important messages.
- E.g., we ask for your email address to be able to send you order confirmations.
- We also send you communication about purchases or changes to our terms, conditions and policies.
- To improve the user experience and general quality of the services.
- When we know your personal information, we can adapt the communication we send you.
- To send out newsletter emails.
- We send you newsletters that are relevant to you, provided that you have signed up for this service.
- For support and user “shadowing”.
- In connection with providing technical support or tracing reported errors, the Ordbogen Group may log on as you – referred to as user “shadowing”. Both in relation to support services and tracing errors, this enables quick and effective problem solving for a better experience for you and other users.
Information about your activities
This entails tracking your actions (repeated visits to websites, interactions, keywords, production of online content, etc.) when you open and use our services, and establishing profiles over time. It also entails information about the devices and methods you use to interact with Dictionary Services and content.
We combine information about your behaviour with your personal information. If your personal information is not necessary for achieving the purposes stated in this section, we only process information about behaviour collectively
We gather information about your operating system and your Internet browser when you visit or use our services, including information logged automatically when you use the services (e.g. mandatory information, time stamp, IP address). If required by prevailing statutory law, we will obtain your consent prior to storage or caching (temporary storage) of or access to data on your device after providing you with clear and comprehensive information about the purposes of processing your personal data.
We process information about your behaviour, your devices and your interactions for the following purposes:
- To provide, maintain, protect and improve products and services and to develop new ones.
- Information about how you browse our websites may, e.g., be used for data analysis aimed at providing you with better user experiences, providing you with more relevant search results or structuring the way information is displayed in our services.
- When you install an Ordbogen app, a unique app number and information about your unit are sent to Ordbogen, which makes it easier for Ordbogen to maintain apps and services and offer automatic updates.
- To improve the user experience and the general quality of the services.
- Your activity, e.g. the pages that you visit or the elements that you are shown, tells us something about what you find important and most interesting about our services so that we can tailor your experience around the things that you are interested in, and that way show you adapted content.
- Device and platform IDs tell us which device you are using to access our services so that we can adapt and optimise them for your device and improve your user experience (e.g. by delivering more relevant content and advertising on your device or in the browser that you use).
- Local storage of data on your device enables us to improve, e.g., website performance and loading of content even when you are offline.
- To give you more useful information, more relevant content and more relevant offers as well as news about products and events.
- If, e.g., you follow a link to a self-study course from a marketing email, or follow Ordbogen, Lemma, Grammatip and Educas on Facebook, LinkedIn or Instagram.
- By understanding how and where you interact with Ordbogen, we can give you better adapted and more useful information in your preferred communication channels.
- To protect our users and Ordbogen.
- We can monitor unusual or suspicious activities on our services, e.g. automated misuse, so that we can resolve the issue quickly and inform you of potentially fraudulent activities which might influence your account.
- We can also use your personal information to comply with relevant legal requirements.
Settings and preferences
For certain Dictionary Services you can specify your personal preferences in connection with, e.g., receiving marketing communication.
- We use this information to improve your user experience and the general quality of our services.
- By knowing your country and your language, we can display our services to you in your local language, your local time zone and in the correct format.
Location information
We do not gather any location data when you use our products. If you do not select your country in your settings, we will estimate it based on your IP address, which is available to us when you communicate with us.
Purchase information
Includes information about what you purchase via Dictionary Services regarding the following purposes:
- To deliver, maintain, protect and improve our services and to develop new ones.
- We use your purchase information to complete orders that you place via Dictionary Services.
- We adapt our services to your purchase history.
- To send you important messages, e.g. communication about purchases or changes to our terms and policies.
- We use your purchase information to ensure that we send you a correct order confirmation email.
Payment information
We do not process or save your bank or credit/debit card information used in connection with the purchase of products and services via Dictionary Services. Payment for services is carried out through payment platforms from third parties. Your bank information will not be saved with the Ordbogen Group but the information is retrieved from third parties, e.g. when you renew your subscription or buy add-on products.
Cookies
Please refer to the Ordbogen Group cookie policy.
As the data controller, the Ordbogen Group determines the purpose and methods of processing the personal data gathered from you.
The personal data that is processed when you use our services is not transferred to other people or companies without your prior express consent. However, suppliers that we have a business relation with about supplying services, including the companies of the Ordbogen Group, have access to and may process your personal information, but solely on behalf of the Ordbogen Group and only to supply services to the Ordbogen Group in connection with the purposes stated in this privacy policy.
Your personal data is transferred by and between Ordbogen and the remaining companies in the Ordbogen Group with the same purposes as stated in this privacy policy.
The Ordbogen Group is committed to protecting your personal information. Your personal information is stored on safe servers and is not processed for any other purposes than those stated in this privacy policy. The servers that Ordbogen Group uses to store the information on are only accessible to authorised employees, and the Ordbogen Group guarantees that all necessary precautions have been taken.
Also, please refer to the section “UNI-Login” regarding the personal information that is registered and handled via UNI-Login as a link between the institutions and the Ordbogen Group.
Persons under the legal age
Our services are also available to persons under the legal age. There is no age check when selling Dictionary Services.
UNI-Login
Ordbogen is registered with UNI-Login which is a digital ID for children, young people and employees at institu-tions that provide access to national services and a wide range of teaching services and online teaching materials – including access to Educas and Grammatip.
The information which is processed in the UNI-Login system is solely personal information of a general nature: i.e. identification information about, e.g., name, address, telephone numbers, email, educational institution information (e.g. school, department, year) about pupils and contacts (e.g. parents or legal guardians) as well as about employees at the institutions.
No sensitive personal data is processed in the UNI-Login system.
Data agreements have been made regarding the exchange of personal data between the individual institution, the Ordbogen Group, and the government agency responsible for UNI-Login.
In the aforementioned constellation, the Ordbogen Group is considered to be the data processor, and the municipalities/schools to be the data controller. Therefore the Ordbogen Group acts according to instructions and within the framework agreed between the municipalities through a data processing agreement.
UNI-Login is maintained and developed by the National Agency for IT and Learning (Styrelsen for It og Læring). For further information about UNI-Login, please refer to the website https://stil.dk/administration-og-infrastruk-tur/uni-login (in Danish).
SSO - Single sign-on [ONLY on lemma.com]
We work with various providers (e.g., WAYF, Google, Microsoft) to offer SSO for the Dictionary Services. This enables users of our platforms to log in to our products through the provider's login. In connection with this, Ordbogen A/S receives data from the provider, but does not use or log any of the personal information made available. We solely use the information that identifies who the customer is to ensure the user the necessary access to the Dictionary Services.
Disconnecting from Facebook [ONLY on lemma.com]
If you have signed up as a private user with login to ordbogen.com via Facebook, you can disconnect your account from Facebook through the following link:
www.lemma.com/#/?modals=edit-user
Marketing communication
If you have given your consent when you logged onto our services, or later on, Ordbogen has the right to use your personal information for marketing purposes and to inform you about other products and services that Ordbogen has reason to believe might be of interest to you.
How to enforce your rights
You have the right to edit, update or delete your data as well as other rights under the The EU General Data Protection Regulation.
To delete your data you must contact the support service of the Ordbogen Group who can help you with all questions concerning your data. Please note that when your data has been deleted, it cannot be restored, and all data and all contents saved on the services will also be deleted permanently. We also delete your personal data when it is no longer needed for the purpose for which it was originally gathered.
The Ordbogen Group locks your personal information if required to do so under current legislation and in relation to relevant time limitation laws even if you request to have it deleted. This is normally no more than 5 years in most jurisdictions. The Ordbogen Group will not delete your personal data if it refers to an active relation or a product or service which you have specifically requested, e.g. a purchase made through a Dictionary Service.
The enforcement of your rights in relation to personal information associated with your UNI-Login can be carried out by contacting the National Agency for IT and Learning (Styrelsen for It og Læring).
Your obligations
You guarantee the quality of the information you provide in our services. All personal data sent to the Ordbogen Group by you must be truthful, exact and updated. You have the full responsibility for your information being exact and updated and in accordance with this principle.
By signing up for our services, creating an Ordbogen account, you hereby give Ordbogen and others in the Ordbogen Group authorisation to use such data for the purposes described during registration and in this privacy policy. You expressly accept that your personal information in the terms stated in this privacy policy and as stated in the section “How we share your information” is truthful, exact and updated.
Changes to this privacy policy
We will update this privacy policy from time to time to ensure that you are always informed about the activities of the Ordbogen Group relating to data processing. We do not engage in any kind of data processing that might endanger your personal information, and we will obtain your explicit consent if necessary to protect your right to privacy. We will keep you updated on any changes to this policy through our services. We will also use the methods of communication you have allowed us to use to contact you in relation to important changes to this privacy policy. If you continue to use our services after having been informed clearly about the updated privacy policy, you will be bound by the updated terms.
Tredjepartsleverandører
Ordbogsgruppen benytter tredjepartsleverandører.
- HR-ON. De hjælper os med at håndtere indkomne ansøgninger/CV’er. Du kan finde vores karriereside på: https://careers.ordbogen.com.
- Quickpay. De håndterer betalinger for os, når du køber tjenester hos Ordbogsgruppen.
HR-ON
If you wish to apply for an advertised position or send us an unsolicited application, please send your motivated application and CV via HR-ON to the Ordbogen careers page. Before sending your application, you must consent to our processing of the general personal information provided in your application and CV, such as name, age, previous occupation, etc., and storing of the information for 6 months from receipt, after which it will be deleted. We do not wish to receive sensitive personal information as it is not relevant to the recruitment process.
QuickPay
When purchasing a subscription from Ordbogen A/S, payment is made via the payment solution QuickPay, which stores the payment card information. Payment is made via a Nets-approved and PCI-certified payment solution. The QuickPay payment solution uses SSL encryption in communication with Nets. SSL encryption is also used in the communication between you and the server where QuickPay is located. This means that all information sent over the Internet is encrypted with a security certificate so that it is not possible for unauthorised persons to intercept information about your payment card.
Contact Ordbogen
If you have any questions or comments regarding this privacy policy, please contact Ordbogen
by telephone +49 40 2999 9082, email support@lemma.com or on our website at www.lemma.com/support.
